Enorme — Shipping Policy

Last updated: September 3, 2026

At Enorme, we are committed to making sure your order reaches you safely and efficiently. We offer shipping to customers in different countries and regions, subject to product availability, shipping restrictions, and destination availability.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–5 business days for your order to be processed and prepared for shipment.

Processing times may occasionally take longer during:

• Sales and promotional periods;
• Holidays;
• Product launches;
• High-demand periods;
• Unexpected operational circumstances.

The processing time is separate from the shipping and delivery time.

2. Shipping Times

Estimated delivery times vary depending on the destination, shipping method, product, carrier, and other circumstances.

Typical estimated delivery times are:

• United States: 7–20 business days
• Canada: 7–25 business days
• United Kingdom: 7–20 business days
• European Union: 7–25 business days
• Australia & New Zealand: 10–30 business days
• Other international destinations: 10–35 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination and circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on factors such as:

• Delivery destination;
• Product;
• Shipping method;
• Order size or weight;
• Available shipping options.

From time to time, Enorme may offer free shipping promotions or other shipping offers.

When free shipping is available, the applicable conditions will be displayed on the website or at checkout.

4. Tracking Information

When tracking is available for your order, tracking information will be provided once the shipment has been processed by the carrier.

Please allow some time for tracking information to become active after the tracking number has been issued.

Tracking updates are provided by the shipping carrier and may not update continuously throughout the delivery process.

5. Delivery Delays

Although we work to provide accurate delivery estimates, Enorme cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances including:

• Customs clearance;
• Carrier delays;
• Severe weather;
• Public holidays;
• Transportation disruptions;
• Incorrect or incomplete delivery information;
• High shipping volumes;
• Customs inspections;
• Government restrictions;
• Other circumstances beyond our reasonable control.

A delay does not automatically qualify an order for a refund or cancellation.

If your order appears to be significantly delayed, please contact our customer support team so we can assist you.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer.

Enorme does not control the customs authorities of the destination country and cannot guarantee whether or when customs charges will be applied.

Customers are responsible for ensuring that their order complies with the import requirements of their country.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

• Full name;
• Shipping address;
• Apartment or unit number;
• City;
• Postal code;
• State or region;
• Phone number, when required.

Enorme is not responsible for delays, failed deliveries, additional shipping costs, or returned packages caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of incorrect delivery information, additional shipping charges may apply if the customer requests that the order be shipped again.

8. Failed or Missed Deliveries

If the carrier attempts delivery and the package cannot be delivered because the recipient is unavailable, refuses the package, provides incorrect information, or fails to follow the carrier's delivery instructions, the customer may be responsible for any additional costs associated with reshipping the order.

9. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with:

• Household members;
• Neighbors;
• Building reception or mailroom;
• The local carrier.

If you still cannot locate the package, contact Enorme as soon as possible.

We may work with the shipping carrier to investigate the situation.

10. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before opening or immediately after opening it.

If the product itself has been damaged, contact Enorme as soon as possible and provide photographs or videos showing the damage.

Our team will review the situation and determine the appropriate solution in accordance with our Return & Refund Policy and applicable law.

11. International Shipping Restrictions

Shipping availability may vary depending on the destination and the specific product.

Certain products may not be available for shipment to certain countries due to:

• Import regulations;
• Customs restrictions;
• Carrier restrictions;
• Product-specific regulations;
• Other legal or logistical limitations.

If an order cannot be shipped to the selected destination, Enorme may contact the customer to provide an appropriate solution, which may include cancellation and refund of the affected order.

12. Multiple Products in One Order

Depending on product availability, fulfillment requirements, destination, and logistics, products from the same order may occasionally arrive in separate packages and at different times.

Receiving one package before another does not necessarily mean that an item is missing from the order.

13. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact Enorme as soon as possible.

We will make reasonable efforts to accommodate address changes before the order is processed or shipped.

However, we cannot guarantee that an address change will be possible once an order has entered processing or has been shipped.

14. Delivery Estimates and Responsibility

All delivery estimates provided by Enorme are intended as general guidance.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing, natural events, government actions, or other unforeseen circumstances.

Nothing in this policy limits any mandatory rights or protections provided to consumers under applicable law.

15. Contact Us

If you have questions regarding your shipment, delivery status, or shipping options, please contact Enorme through the official customer support channels provided on our website.

Please include your order number whenever contacting us about an existing order.