Enorme — Return & Refund Policy

Last updated: September 3, 2026

At Enorme, we want you to feel confident with every purchase made through our store. If, for any reason, you are not satisfied with your order, you may request a return or refund in accordance with the terms of this policy and the consumer rights applicable in your country.

1. Return Period

Customers may request a return within 30 days after the order has been delivered, unless the applicable laws in the customer's country provide for a different period or additional rights.

To initiate a return, the customer must contact Enorme before sending any product back.

2. Eligible Returns

For a voluntary return to be accepted, the product should, where applicable:

• Be in reasonable condition;

• Show no signs of improper use;

• Include all accessories and components received;

• Be returned in its original packaging whenever possible.

Certain products may be subject to return restrictions due to their nature, hygiene considerations, personalization, or other reasons provided by applicable law.

These conditions do not limit any legal rights that consumers may have in their country.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged;

• Defective;

• Incomplete;

• Or different from the product you ordered,

please contact Enorme as soon as possible.

We may request photographs, videos, or other information to assess the issue.

When Enorme is responsible for the issue, we will, depending on the circumstances and applicable law, provide an appropriate solution, which may include a replacement, repair, or refund.

4. Returns Due to Change of Mind

If a customer simply changes their mind about a purchase, a return may be accepted within the period established in this policy, provided that the product meets the applicable return conditions.

Return shipping costs may be the responsibility of the customer, unless applicable law provides otherwise or the product was sent incorrectly, is defective, or was damaged due to Enorme's responsibility.

5. Order Cancellations

Cancellation requests should be submitted as soon as possible after the purchase is made.

As orders may enter processing shortly after payment is confirmed, we cannot guarantee cancellation once an order has been processed or shipped.

If the order has already been shipped, the customer may need to follow the applicable return procedure.

6. Refunds

Once a returned product has been received and inspected, Enorme will inform the customer whether the refund has been approved or rejected.

When approved, the refund will be issued using the original payment method whenever possible.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, or payment processor used.

7. International Returns

Enorme accepts orders from customers in different countries.

When an international return is required, the customer will receive specific instructions regarding the return process and the address to which the product should be sent.

Do not send any product to an address without first receiving return instructions from Enorme.

The customer may be responsible for return shipping costs when the return is due to personal preference or a change of mind, unless otherwise required by applicable law.

8. Consumer Legal Rights

This policy is not intended to exclude, limit, or replace any mandatory consumer rights granted under the laws applicable in the customer's country or region.

If local law provides consumers with return, warranty, refund, or other protection rights that are greater than those provided in this policy, those rights will prevail to the extent required by applicable law.

9. How to Request a Return

To initiate a return request, contact Enorme through our official customer support channels and provide the following information:

Order Number:

Name Used for the Purchase:

Product:

Reason for the Return:

Photos or Videos, if applicable:

Our team will review your request and provide the necessary return instructions.